Deliverables

Each project should have a clear list of 'deliverables', each one specifying a tangible output. Each deliverable must be carefully qualified/quantified (e.g. with reference to industry standards), so that it is clear whether it has been delivered or not.

Formulating a list of deliverables presents another valuable opportunity for stakeholder interaction: (a) formulate an initial list of deliverables; (b) circulate this around the stakeholders; (c) ask them to indicate for each proposed deliverable whether they require it or not; (d) ask them if there are any deliverables they want which are not on the list. This is a good way of establishing consensus on the 'scope' or the project.

		stakeholders
		1	2	3	4	...
deliverables	A	Y	N	Y	Y	...
	B	N	Y	N	Y	...
	C	N	Y	Y	N	...
	...	...	...	...	...	...

The list of deliverables should be finalised during the planning and analysis phase of the project (i.e. before the decision whether or not to go ahead with the project has been taken), and the finished list forms part of the Project Initiation Document.